Tech support with VNC reverse connections
The Raymond.CC blog details how to create a simple reverse VNC connection to get connected with a remote computer while requiring very little know-how on the other end of the connection.
If you’ve ever had to perform remote tech support for your friends and family, you know what a pain it can be to walk them through anything. Putting together your own reverse VNC package with TightVNC looks like an easy and workable solution for everyone involved. Alternately, you might want to check out a similar method using UltraVNC SingleClick or the much-loved LogMeIn. — Adam Pash
Free and Easy Remote Access with VNC Reverse Connections [Raymond.CC Blog]